GENERAL FAQ ABOUT STUCCU
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General
Payment and Billing
Shipping
My Product Order
My Stuccu Account
Need More Help ?
What are the site features of Stuccu?
Stuccu features coupons, a wish list, and the Stuccu Diary.
Coupon Deals - here you can find coupons for items. Click on a coupon in order to see the product and deal.
Wish list – waiting for the perfect time to buy an item? Just click save and it’ll be there.

Please note: Deals on products are subject to change over time. We cannot guarantee that if you save an item with a specific deal, that the deal will be the same when you return to purchase.

Stuccu Diary – Read about different products, DIY ideas, and just general life hacks. Plus, you get to interact with other users in the comments section!
Why can’t I add a deal to my cart?
Many of the products shown on Stuccu are not sold [“through” or “on”] Stuccu.com. Rather, Stuccu collects information about the deals available on various stores and displays them for you in one place on Stuccu. In order to purchase an item you need to click on it. Clicking on the item will take you to the store website that sells the item and you can purchase from. Some items are available to buy on Stuccu.com directly. These items are easy to differentiate as they will have ‘Sold by Stuccu’ written underneath the product image. Only these items can be added to your Stuccu cart and purchased from Stuccu directly.
Please note: Buying directly from Stuccu is only available on our U.S. site - Stuccu.com, at this time.
I’m confused - why is the price listed on Stuccu different on the linked website?
Sometimes, the price that appears on Stuccu, and the external website that the product links to will vary. This is because Stuccu displays the lowest price available. The item may be used, or it may be sold via a different seller on an affiliate site and only will only show when clicking on ‘new from’ or ‘used from’. When you click there, the price Stuccu shows will appear. It is also possible that between the times that Stuccu indexes a deal and a user finds it, aspects of the deal may have changed- including the price. Ultimately, the final price is up to the seller.
What are my payment options?
Payments are only made directly on Stuccu if an item is marked as 'Sold by Stuccu'. These items can be bought via PayPal secure payments. For all other items, please contact the seller of the item directly. You will be directed to the seller when you click on the product image on Stuccu.
Can I change my billing address?
Of course you can! Go to your paypal settings and change it over there.
How do I know if an item has free shipping?
You can filter your search for items with free shipping only by ticking the free shipping box in the 'refine by' search panel on the left side of the screen.
Do you deliver to my country?
Delivery and shipping costs vary from seller to seller. If you redirected off of Stuccu in order to make the purchase, please check with the website we have directed you to what their shipping options are and whether they deliver to your country. 'Sold by Stuccu' items, are only delivered within the US.
My deal says ‘free shipping’ but is charging me for it. Why?
It's possible that between the times Stuccu indexes a deal and a user finds it, some aspects of the deal may change- including the shipping price. However, the case may also be that the partner site we re-direct you to has other purchasing prices and options - including different shipping prices. Our system picks the lowest price, and the lowest shipping option repsectively. You can find other price options under: 'new from,' 'used from,' or 'Other Sellers' on our partner sites.


I haven’t received the item I ordered
If you have not yet received your item please contact the seller directly- you can check who the seller is via your order confirmation email. Alternatively, check if there are any delays in mail delivery in your area such as a mail strike. If your item was sold by Stuccu directly, meaning that you have a Stuccu customer account and made the purchase on Stuccu via PayPal, please contact Stuccu.
I want to cancel my order
If you want to cancel an order, it is important that you request this before the item leaves the warehouse. If it has left already then returning the item depends on the seller’s returns policy. Check your receipt or order confirmation email to remember which store you ordered from. If you have a Stuccu.com customer account and ordered directly from Stuccu, please contact us.
My item is damaged or needs repairs
Please check your receipt or order confirmation email to remember which store you ordered from. Then contact them regarding any issues with the product you have received. If your item was sold directly on Stuccu.com through your Stuccu customer account, please contact us.
I want to return an item
Please check your receipt or order confirmation email to remember which store you ordered from. Then contact them regarding their returns policy.
If your item was sold directly on Stuccu.com through your Stuccu customer account, please contact us. You can also see the item's returns policy on the Stuccu item product page. The easiest way to get there would be to find your order confirmation email and click on the item picture. This will direct you to the product page.


I haven’t received my refund yet
Check your receipt or order confirmation email to remember which store you ordered from. Then contact them regarding issues with receiving your refund. It may be that they have not yet received the item that you returned, or have not yet reimbursed you due to time restraints. If your item was ordered on Stuccu directly, through your Stuccu customer account, please contact us.
Can I buy if I don’t have a Stuccu account?
In order to purchase ‘sold by Stuccu’ items you need to have a Stuccu account. To buy from other, affiliate websites, you have to check what their policies are.
I forgot my password
Have no fear! That’s easy to fix! You just need toreset your password to a new one you’ve thought of.
For other inquires please contact us
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